What New York Homeowners Say About Novak Lock & Security New York
Reviews matter because they’re the only thing a locked-out customer has at 2 a.m. when they’re deciding who to trust with their door. We’ve earned ours the same way since 2002: showing up when we say we will, naming the price before we touch anything, and leaving a documented photo record that proves what was done. No review we didn’t earn ever gets posted here.
Recent Reviews
Locked myself out of my Astoria apartment at midnight on a Tuesday. Called three places, got two voicemails and one guy who said he’d be there in twenty minutes for $45, then quoted $280 when he showed up. Called Novak, spoke to a real person in about fifteen seconds, got a firm price of $185 over the phone. Technician was there in 35 minutes, uniformed, opened the deadbolt without drilling, and the invoice matched the phone quote to the dollar. Haven Standard Clause 1 in action.
Jerome R., Astoria, Queens
We bought a pre-war co-op in Washington Heights that still had the original mortise lock from 1952. Daniel Novak came out, showed me the internal wear on the cam through his borescope, and explained why rekeying wouldn’t solve the binding. Quoted $340 for a new Schlage L-Series mortise with a fresh keyway, installed it same day, and left me with photos of the old mechanism’s cracked housing and the new one properly aligned. Six months later, still turns like butter.
Maurice R., Washington Heights, Manhattan
Own a six-unit rental in Bed-Stuy. Previous landlord gave out keys like candy. Needed all six units rekeyed plus the front door and basement storage. Novak quoted $28 per cylinder over the phone, showed up with a written scope, and finished in four hours. Every tenant got a new key, I got a photo record of each cylinder before and after, and the total matched the quote exactly. No “surprise, this one’s a high-security cylinder” nonsense at the door.
Todd R., Bedford-Stuyvesant, Brooklyn
My wife’s a nurse, I’m a firefighter. We both work shifts that don’t line up with normal business hours. Needed our Park Slope brownstone rekeyed after a contractor lost his set. Called Novak at 6 a.m. on a Sunday, live person answered, scheduled us for 9 a.m. that day. Technician arrived, background-checked and uniformed, rekeyed four Kwikset deadbolts and two Schlage entry sets in under two hours. Price was $168 total, quoted in writing before he started. The photo record went straight to our insurance folder.
Greg D., Park Slope, Brooklyn
Manhattan office building, 14th floor. Access control panel failed on a Friday afternoon, locking three departments out of the server room. Novak’s commercial team arrived within the hour, diagnosed a failed HID ProxPoint reader, and had a replacement programmed and mounted by 6 p.m. They documented the voltage drop on the old unit, the new reader’s test results, and left us with a written scope and warranty. Didn’t try to upsell us on a full system replacement like the last company did.
Jerome R., Chelsea, Manhattan
Retired in Forest Hills, wanted to upgrade from the builder-grade locks the developer installed in 1987. Daniel Novak measured the backsets, checked the door prep, and recommended Mul-T-Lock MT5+ cylinders for the front and side doors without pushing me to replace the perfectly good Schlage hardware. $420 installed, keys can’t be duplicated without my authorization card, and he showed me the pinning chart so I understood why bump keys won’t work on these. That’s the kind of explanation you don’t get from a hardware store.
Maurice R., Forest Hills, Queens
Why Customers Trust Us
Every review above points to the same four things we’ve done since 2002. Haven Standard Clause 1: the price on the phone is the price on the invoice, with no technician override permitted. Clause 3: background-checked, uniformed technicians on every visit. Clause 7: documented photo record included as standard, not an upgrade. And our 365-Day Done Right Promise, which means if a rekey binds, a lock loosens, or an access reader fails within a year, we make it right without a second invoice.
We’ve installed or serviced over 60,000 locks, keys, and systems across New York’s five boroughs. Every one started with a written price and ended with a documented record. No exceptions in twenty-two years.
If you’re locked out, rekeying a rental, or upgrading security, call (551) 214-0800. A live person answers, 24/7. We’ll name your price before we dispatch, and it’ll match the invoice when we’re done.
Written by Daniel Novak, Owner at Novak Lock & Security New York, serving New York since 2002.